Frequently Asked Questions
Everything you need to know about upgrading your home with Bestar.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for standard ground shipping.
Do you offer professional assembly services?
While our products are designed for easy DIY assembly with detailed instructions, we partner with third-party services like TaskRabbit to provide professional assembly for an additional fee at checkout.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on all items in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs unless the item arrived damaged.
Are your products covered by a warranty?
Yes, all Bestar furniture comes with a limited 1-year warranty that covers manufacturing defects in materials and workmanship under normal household use.
Can I request fabric or wood finish swatches?
Absolutely. We want you to be confident in your choice. You can request up to five complimentary swatches through our 'Order Swatches' page to see how colors look in your unique lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.